Refund policy
SHIPPING, RETURNS & REFUNDS
SHIPPING
Standard registered shipping is €6.95. We are currently offering a reduced promotional shipping rate of €3.95 for a limited time only.
Shipping on individual fragrance samples is charged at €3.50 via An Post Ireland.
Shipping on our Trial Package Set is FREE when ordered on its own.
Please note: Free shipping applies only when a Trial Package Set is purchased on its own. If additional products are added to the order, standard shipping charges will apply.
Shipping is provided by An Post and is at the expense of the customer (where applicable).
Orders are usually dispatched within 1 working day, excluding Saturdays, Sundays and public holidays.
You can expect your order to arrive within 2–3 working days within Ireland. Please allow 2–4 working days for delivery within Northern Ireland.
Shipping charged at the standard rate (€6.95, currently €3.95 promotional rate) is tracked.
Shipping of individual fragrance samples and Trial Package Sets is not tracked.
We ship through AnPost. All tracked orders will receive parcel tracking information by email as soon as your package leaves our warehouse.
If you have not received your order within 5 working days after dispatch, please contact us at info@laundryperfume.ie and we will investigate the matter promptly.
If a parcel is delayed or missing, Laundry Perfume Ireland will investigate the matter with AnPost on the customer's behalf.
Please note that once an order has been handed over to AnPost, the delivery process is outside of our direct control. While we will do everything possible to assist and liaise with An Post regarding any delivery issues, we are reliant on their investigation procedures and timelines.
Customer satisfaction is our top priority, and we are committed to resolving any delivery issues as quickly as possible. However, AnPost investigations can take up to 21 working days to complete. In some cases, parcels that have been delayed within the postal network may still be delivered during this investigation period.
For this reason, replacement orders or refunds will generally only be issued once the AnPost investigation has been completed and the parcel has been officially deemed lost.
We appreciate your patience and understanding while any delivery issue is being investigated and will keep customers updated throughout the process where possible.
Customers are responsible for ensuring that delivery information/ address is entered correctly at checkout. Orders returned due to an incorrect or incomplete address may be subject to additional shipping charges.
If a parcel is returned to us because it was not collected from a postal depot, delivery was refused, or delivery could not be completed due to incorrect address details, shipping charges are non-refundable. A further shipping charge may apply if the order is re-dispatched.
Customers should inspect their order upon receipt and notify us of any shortages, incorrect items or damage within 48 hours of delivery.
RETURNS
Dear Customer,
If, for any reason, you are not completely satisfied with your purchase, please review our Return and Refund Policy.
We offer a 14-day return policy, allowing you 14 days from the date of receipt of the product to initiate a return.
Please contact us here: contact us form to request a return. Item/s sent back to us without requesting a return will not be accepted.
Shipping costs are non-refundable.
Please include your order number and full name in the comments section of the Contact Us form so we can locate your order and initiate the return process without delay.
To be eligible for a return, the item(s) must be in the same condition that you received them, unused and unopened, with an unbroken security seal and in their original packaging. You will also need the receipt or proof of purchase.
For hygiene and consumer safety reasons, opened products, products with broken seals, or products that have been used cannot be returned unless they are faulty.
Please note that returns must be sent to the following address solely at the expense of the customer:
Laundry Perfume.ie
Nesta Self Storage
Howth Junction
Kilbarrack
D05 DC60
Ireland
We recommend using a tracked postal service, as you are responsible for your parcel until it is received in our warehouse. Unfortunately, we cannot accept liability for items lost in transit.
REFUNDS
Refunds are processed upon receipt of returned item(s).
We will notify you once we have received and inspected your return. Please ensure that returned items are securely and safely packaged.
Once approved, your refund will be automatically processed to the original method of payment used for the order.
Please allow up to 14 working days for your refund to be processed. Please note that it may take additional time for your bank or card provider to process the refund once issued.
If more than 14 working days have passed since we approved your return and you have not received your refund, please contact us at info@laundryperfume.ie.
Claims relating to parcels damaged in transit must be reported as soon as reasonably possible after delivery (or after the customer has been notified by the courier that the parcel has been returned due to damage).
Shipping costs are non-refundable.
RETURN POLICY
Only unused, unopened items with an unbroken security seal and without any damage to the label or container will be eligible for a refund.
Condition of Returned Items
You may inspect the goods to establish their nature, characteristics and functioning, as you would in a retail store. However, if the value of the goods has been diminished through handling beyond what is reasonably necessary for that purpose, we may reduce the amount of any refund accordingly, as permitted by applicable consumer law.
Damages and Issues
Please inspect your order upon receipt and contact us immediately within 48 hours of delivery, if your order is defective, damaged or you have received the wrong item(s), so that we can evaluate and investigate the issue.
To enable us to investigate and/or submit a claim with the courier where necessary, please provide:
- Your order number.
- Clear photographs of the outer packaging.
- Clear photographs of the shipping label.
- Clear photographs of the damaged item(s) and any visible leakage or damage.
Failure to provide photographs where reasonably possible may delay or affect the outcome of your claim.
If a parcel is visibly damaged before delivery and the courier refuses to deliver it or returns it to their depot, please notify us as soon as possible so that we can liaise with the courier and arrange an appropriate resolution.
EXCEPTIONS / NON-RETURNABLE ITEMS
Unfortunately, we cannot accept returns on sale items, end-of-sale items or gift cards.
EXCHANGES
We do not offer exchanges for goods purchased.
The fastest way to ensure you get what you want is to return the item you have ordered and make a separate purchase for the new item(s).
Only unused, unopened items with an unbroken security seal and without any damage to the label or container will be eligible for a refund or return.
EUROPEAN UNION 14-DAY COOLING-OFF PERIOD
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification.
As mentioned above, your item must be in the same condition that you received it, unused, unopened, with an unbroken security seal and in its original packaging. You will also need the receipt or proof of purchase.
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.
To exercise the right of withdrawal, you must inform us of your decision to withdraw from this contract by an unequivocal statement (for example, a letter sent by post or email).
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Consequences of Cancellation
If you withdraw from this contract, we will reimburse all payments received from you for the returned item(s), excluding delivery costs, without undue delay and no later than 14 days from the day on which we are informed about your decision to withdraw from this contract.
If you only return part of your order, you will receive a partial refund for the returned item(s).
We will refund you using the same payment method used for the original transaction.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever occurs first.
You must send back the goods without undue delay and no later than 14 days from the day on which you communicate your withdrawal from this contract.
The direct cost of returning the goods will be borne by the customer.
Excluded from the right of withdrawal are products whose seal has been broken after delivery and/or products that cannot be returned for health or hygiene reasons.
DISTANCE CONTRACTS
When you buy goods online, you are entering into a contract known as a Distance Contract.
With this type of contract, you do not enter into the contract in person and cannot inspect the goods before purchase. Because of this, you are provided with additional protections under consumer law.
